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TASLR Trading and Services

last update: 07/01/2025

1. Introduction

Welcome to TASLR Trading and Services. These Terms and Conditions outline the rules and regulations for using our e-commerce platform and services. By accessing or using our website, you agree to comply with these Terms. If you disagree with any part of the Terms, please refrain from using our platform. All illustrations, images, and content on the website are for demonstration purposes only.

2. Definitions

• “We,” “Our,” “Us” refer to TASLR Trading and Services.
• “User” refers to any individual or entity accessing our website or services.
• “Products” mean the items listed for sale on our platform.
• “Promotions” refer to limited-time offers, discounts, or special services which are subject to their terms and conditions and may be modified or discontinued at our discretion.

3. User Accounts

• Users must register and maintain accurate and complete information to place orders.
• Users must be at least 18 years of age to use our platform or have parental/guardian consent.
• You are responsible for maintaining the confidentiality of your login credentials and any activity under your account.
• TASLR reserves the right to suspend or terminate accounts found to be in violation of these Terms or deemed suspicious.

4. Product Information and Availability

• TASLR strives to ensure accurate descriptions, images, and prices. However, errors may occur.
• Images of products are for illustrative purposes only and may not represent the exact appearance of the item delivered.
• In the rare event of a pricing error, we reserve the right to correct the price and offer the User the option to confirm the order at the correct price or cancel it.
• Product availability is subject to change without prior notice, and TASLR cannot guarantee the availability of specific items at all times.

5. Ordering and Payment

• Orders can be placed via our website or app.
• Accepted payment methods include cash on delivery, credit/debit cards, or other methods made available on the platform.
• Prices are listed in Qatari Riyals (QAR) and include applicable taxes unless otherwise stated.
• Orders will be processed only after payment has been confirmed or, in the case of cash on delivery, upon delivery.

6. Shipping and Delivery

• TASLR offers free delivery within Qatar for all orders placed directly on our platform.
• Delivery timeframes, typically within 24 hours, are estimates and may vary due to unforeseen circumstances, including but not limited to weather or supply chain delays.
• The User is responsible for providing accurate shipping and contact information. Any additional delivery fees due to incorrect information provided by the User will be the User’s responsibility.

7. Returns, Exchanges, and Refunds

• Users may return or exchange items within 15 days of delivery, subject to our return policy.
• Returns and exchanges are accepted only if the product is in its original condition, including packaging and all accessories.
• Certain items (e.g., perishables, custom orders) may not be eligible for returns or exchanges.
• Refunds will be processed within 1-4 business days after the returned item is received and inspected.
• For defective or damaged items, please notify us within 24 hours of receipt for a swift resolution.
• Services or products labeled as promotional items or “Final Sale” are non-refundable and cannot be exchanged unless proven defective.

8. Intellectual Property

• All content on our platform, including text, images, logos, and designs, is the property of TASLR Trading and Services and is protected by intellectual property laws.
• Any unauthorized reproduction, distribution, or use of our content is strictly prohibited and may result in legal action.

9. Limitation of Liability

• TASLR is not liable for any indirect, incidental, or consequential damages arising from the use of our platform.
• Our maximum liability is limited to the amount paid by the User for the disputed order, excluding delivery fees or additional costs.

10. User Responsibilities

• Users must use the platform in accordance with all applicable laws and regulations.
• Users are prohibited from tampering with, reverse-engineering, or exploiting the platform, including attempting unauthorized access to data or systems.

11. Privacy Policy

• Please refer to our separate Privacy Policy for details on how we collect, use, and protect your information.
• By using our platform, you agree to the collection and use of information as described in our Privacy Policy.

12. Amendments

• TASLR reserves the right to update or modify these Terms and Conditions at any time without prior notice.
• Continued use of the platform constitutes acceptance of the revised Terms. Users are encouraged to review these Terms periodically for changes.

13. Governing Law

• These Terms and Conditions are governed by the laws of the State of Qatar.
• Any disputes arising from these Terms will be resolved exclusively in the courts of Qatar.

14. Contact Information

If you have any questions, feedback, or concerns regarding these Terms and Conditions, please contact us:

• Email: info@taslr.qa
• WhatsApp/Customer Service: +974 6009 2411
• Address: Corniche Street, Al Nasr Tower, Floor 20, Office 3, Doha, Qatar